Support

Make sure you are using the correct email address and password. If you have forgotten your password, use the password reset option on the login screen. If the problem persists, contact us at support@woodyword.com.

Go to Settings and choose Delete Account. Deletion is permanent and irreversible. All your flashcards, decks, stories, and statistics will be erased. If you would like help before deleting, email us first.

WoodyWord has a built-in vocabulary database. When you import content such as a document, image, YouTube video, Wikipedia article, or plain text, we scan it for words. Words already in our database are matched instantly. For words not yet in the database, our AI generates the definition, translation, and example sentences on the fly.

AI-generated content can occasionally contain errors. If you spot an inaccuracy, please email us at support@woodyword.com with the word and the incorrect content.

Smart Deck generation typically takes a few minutes depending on the length of your content. You can close the app and we will send you a push notification when your deck is ready.

Free users receive 3 credits on sign-up. Premium subscribers receive 50 credits per billing period (renewing automatically), plus access to all app features. Credits are shared between Smart Deck generation and AI story generation — each action draws from the same pool.

Subscriptions are managed through your platform's app store. On iPhone and iPad, go to Settings, Apple ID, then Subscriptions. On Android, open Google Play, then Subscriptions. You must cancel at least 24 hours before the renewal date to avoid being charged for the next period.

Refunds are handled by the Apple App Store or Google Play Store according to their respective policies. We cannot process refunds directly.

Open WoodyWord and go to Settings, then Subscription. Tap Restore Purchases. Make sure you are signed in to the same Apple ID or Google account used for your original purchase.

No. WoodyWord does not permanently store your raw uploaded documents or text. Content is processed to extract vocabulary and then discarded.

Before any content is sent to AI providers, it goes through an anonymization step that detects and masks personally identifiable information. For full details, please see our Privacy Policy.

First, try force-closing and reopening the app. If the issue persists, reinstall WoodyWord. If it still happens, email us at support@woodyword.com with your device model, OS version, and a brief description of what happened.

Stories are short, AI-generated immersive texts in your target language. Each story comes with audio narration so you can listen while you read. In Study Mode, tap any word to instantly see its flashcard.

The Arcade is a timed flashcard practice mode. You have up to 90 seconds to answer as many questions as possible via multiple-choice and cloze drag-and-drop.

Daily Lessons are short, curated vocabulary sessions. Completing a Daily Lesson or reviewing a deck maintains your study streak, which is tracked on your Profile.

Smart Decks are decks you create by importing your own content. Theme Decks are pre-made curated sets (Daily Conversation, etc.) available in the Explore tab. Starting a Theme Deck does not use credits.